When a Lumyn payment may be refunded, how to submit a request, and what happens after approval.
Last updated 22 June 2026
01
Overview
This policy applies to payments made directly to Lumyn for Lumyn Academy subscriptions and certificate unlocks. Every course, lesson, quiz, and project is free to learn; these payments only cover the optional Astra subscription and paid certificate unlocks. We want payment outcomes to be predictable and will review genuine billing problems fairly.
02
Academy subscriptions and certificates
You may request a refund of a monthly Astra subscription charge within 7 calendar days of payment, provided the subscription has not already renewed for a further period.
Certificate unlock payments ($2.00) are refundable within 7 calendar days of payment as long as the certificate has not yet been issued or downloaded.
Diamonds earned through referrals have no cash value, are never purchased, and are not refundable or exchangeable for cash.
03
Duplicate, incorrect, or unauthorized charges
Duplicate or incorrect charges will be refunded after verification. If you believe a payment was unauthorized, contact us and your bank immediately. We may request information needed to investigate and may restrict the affected account while the review is ongoing.
Include the account email, Flutterwave payment reference, whether the payment was for a subscription or a certificate unlock, payment date, and reason for the request.
Do not send complete card details, PINs, passwords, or one-time codes.
05
Review and processing time
We aim to acknowledge refund requests within 2 business days. Approved refunds are submitted to the original payment method through Flutterwave. They commonly appear within 5 to 10 business days after approval, but the final timing depends on Flutterwave, your bank, card network, and location.
06
Chargebacks and contact
Please contact us first so we can investigate quickly. This does not remove any right you have to contact your bank or payment provider. Questions may be sent to hello@lumynhq.studio.